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    Covadonga Cigars Inc. does not sell or distribute any type of Cuban Cigars, tobacco or any Cuban made products. 

    RETURN POLICY 

    Your complete satisfaction with our products is our goal. If for any reason your order did not meet your expectations, you may return the order for a replacement or a refund of the purchased price within the first 10 days of your purchase. No returns of cigars after the 10 days of purchase. Additional items and or products will be returned at the discretion of Covadonga Cigars Inc. 

    Contact us via email at: Covadongacigars@Gmail.com provide us with pertinent information concerning your order. We will respond to your email within 24 hours.

     

    SHIPPING GUIDELINES 

    • Covadonga Cigars Inc. does not sell / distribute / ship our products to anyone under the age of 21 nor does Covadonga Cigars Inc. sell or distribute cigarettes. Cigars and or related products from our website are not intended to be purchased or utilized by anyone under the age of 21. The purchaser by entering and utilizing our website com or any of our affiliated websites acknowledges that he/she is of lawful age and has paid any required fees, taxes and is legally entitled to possess tobacco products.
    • Shipping to post office box addresses is not permitted.
    • Certain items based on their weight and size limitations may not be eligible for shipment outside the United States. Oversized merchandise may be subject to additional shipping charges.
    • Normal shipping source USPS 2 Day, 3 Day and ground.
    • Priority Mail – Overnight shipping service is available additional shipping charges will apply contact customer support directly.
    • Order tracking will be provided with every order.
    • All cigar shipments will require a signature from someone over the age of 21 when cigars are being delivered.
    • Covadonga Cigars Inc cannot sell or ship cigars to the following states (Maine, Iowa & Montana)

        

      HAZMAT 

      Butane: Due to FAA Federal regulations items such as Butane, and or any flammable liquids or gases will not be shipped on an expedited basis. The items will be shipped via USPS or UPS ground carriers. All lighters will be shipped empty (without fuel) Additional charges may apply due to packaging regulations.

       

      TAX INFORMATION 

      Within the State of Florida shipping & handling charges are taxable. Customers purchasing our products from outside the State of Florida acknowledge that it is their responsibility for remitting any additional taxes to their appropriate local, state, federal taxing agency.

        

      PRIVACY POLICY 

      Covadonga Cigars Inc. is committed to always protecting and respecting the privacy of our customers and guest that visit or utilize our website. The following guidelines outline how we collect and use information from our customers and guest.  We do not share, sell or distribute your information to other companies, agencies, entities. If you would like to unsubscribe to our newsletter or any communications from Covacigars.com you may contact us Covadongacigars@Gmail.com and unsubscribe. By utilizing our website Covacigars.com you are agreeing to the practices and policies described below.

       

      WHAT INFORMATION DOES COVADONGA CIGARS COLLECT 

      All the information that is collected while visiting our website is used for the sole purpose of fulfilling our customer’s orders. Your complete name, address, phone number, and credit card information that is necessary for the purchase of merchandise and delivery of that merchandise. This information is handled and transmitted securely, and cannot be viewed or recorded by other sources your credit card information is only shared with our bank and this is for authorization of the purchase only. No credit card information is permanently stored within our servers or systems.

       

      NOTIFICATION OF PRIVACY POLICY CHANGES 

      The most current version of our privacy policy along with any other policies are always posted here.

        

      EMAILS 

      If you have chosen to receive our newsletter by providing us your email address to Covacigars.com we will be periodically be sending you our newsletter containing specials and other announcements. If you choose to unsubscribe from our newsletter (emails) or would like us to change any of your personal information do so by contacting us at Covadongacigars@Gmail.com . These changes cannot be made over the phone.

        

      CREDIT CARD SECURITY & ONLINE SAFETY 

      We utilize Secure Socket Layer 128 bit (SSL) through Shopify and industry standard information encryption system that protects private and personal information that your send us through our website including your credit card information.

       

      AGE VERIFICATION

      Covadonga Cigars has a strong commitment to not sell our products to anyone under the age of 21. We utilize age verification through the Bouncer system by ShopPad.

        

      OPT OUT 

      At any time you may opt out of receiving further communications from Covacigars.com. You can contact us at: Covadongacigars@Gmail.com and we will remove you from any of our newsletters, or email marketing programs.

        

      COOKIES 

      Google cookies do not collect any personal information and are only used to gather statics such as how many times our website is visited and what pages are navigated within our website. Cookies do not contain or store any personal sensitive information such as credit card information. Cookies are locally stored on your computer and can only be read by Covadonga Cigars.